As an experienced Real Estate Advisor, Susan’s primary focus is client satisfaction and finding you the home of your dreams. With over 20 years in the business, she has the experience necessary to assist you with all of your real estate needs.
For consecutive years, Susan has been honored by Orange Coast Magazine as a “Five Star Real Estate Agent”. She scored highest in overall satisfaction in a survey given by a third party research firm. The nominated real estate agents were evaluated based on nine criteria: customer service, integrity, market knowledge, communication, negotiation, closing preparation, finding the right home, marketing of home, and overall satisfaction. The rigorous selection process included client evaluation, per input, regulatory compliance reviews, and reviews by local industry experts and executives. Of the nominees, Susan is in the top 7% of Orange County real estate professionals elevated to “Five Star” status.
As a real estate consultant for nearly 20 years, Susan understands the importance of clear communication. She provided the information necessary to interpret all available options so her clients feel confident about their buying or selling decisions. Her focus is on building meaningful relationships with her clients. Whether it’s helping them understand nuances and complexities of a transaction or simply offering encouragement and support, she keeps her clients’ best interest in mind.
Over the years, Susan has built a successful business based on referrals and repeat business because of her ability to hone in on her clients’ needs and her willingness to go above and beyond.
“I get more joy from this job than any other. Helping my clients achieve their real estate goals and dreams is what it’s all about for me.” – SUSAN MERCER